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If something comes up and you need to cancel or postpone your trip, you'll be able to get a refund or exchange depending on the type of fare you've chosen. Box 660691, MS 470 Dallas, TX 75266-0691 If you have any other questions about refunds, you can use our online form to get in touch: Additional Questions If you bought a Flexible ticket, changing the date or time you travel won’t cost you anything.